Support Overview
About Support
Three Standard support tokens are provided annually for all our clients. You can purchase additional support Tokens annually at initial setup or you can buy additional Tokens as needed through out the year. See the pricing plan below for details.
Support Tokens
Token Type
Emergency
Standard
Questions
Priority
Critical
High
Medium
Response Time
2 hours
5 hours
business hours (EST)
Price
$180.00
$80.00
Included
Support Packages
Package
Silver (Expires 3 months)
Gold (Expires 12 months)
Platinum (Expires 12 months)
Standard
Tokens
3
6
12
Emergency Tokens
-
2
4
Monthly
Included
$60.00
$120.00